Cancellation &
Refund Policy
Last Updated: September 29, 2026
We understand that plans can change. This policy explains how cancellations, refunds and changes work for all services, memberships and packages purchased through Bookkeeping Kelowna.
Scope of This Policy
This cancellation & Refund Policy applies to all services, memberships and packages purchased through Bookkeeping Kelowna, including Business Consulting memberships, in-person consulting memberships, prepaid consulting sessions and any other paid services. This policy works together with our Terms & Conditions and the applicable Membership or Service Agreement. If there is conflict, the specific Membership or Service Agreement for your purchase will take precedence for that service.
How to Cancel
Cancellations must be submitted in writing by email to info@bookkeepingkelowna.com. Please include your full name, the service or membership you wish to cancel and your preferred cancellation date. We will confirm your cancellation by email.
Business Consulting Memberships
Our monthly Business Consulting memberships are automatically renewing subscriptions. You may cancel at any time, before or after a renewal, without a cancellation fee or penalty, in accordance with British Columbia's Consumer Protection Act.
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You cancellation will take effect at the end of your current billing period and you will continue to have access to your membership until that date. Unused questions do not roll over and are not refunded. Once cancelled, you will not be billed for the next billing period.
In-Person Consulting Membership
The in-person consulting membership includes four (4) sessions per month and is billed monthly. You may cancel at any time and your cancellation will take effect at the end of your current billing period. You will continue ti have access to any remaining sessions in that month. Unused sessions do not roll over and are not refunded.
Prepaid Consulting Packages
Prepaid consulting packages (eg. 6-session package) are non-refundable once purchased, except as required by law. Packages must be used within 12 months of the purchase date. Unused sessions expire after 12 months are not refunded. Sessions are for the original purchaser only and cannot be transferred to another business without our written consent.
Regular Appointments & Services
We require at least 24 hours notice to cancel or reschedule a scheduled consultation or session. Cancellations made within less than 24 hours notice may be considered a missed appointment and the session may be forfeited without a refund. We understand that emergencies happen - please contact us as soon as possible if you need to make a last-minute change and we will do our best to accommodate you.
Refunds
Refunds are not provided for change of mind, unused questions or unused sessions, except as required by law.
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If a service is cancelled by Bookkeeping Kelowna (eg. due to unforeseen circumstances) you will be offered a rescheduled session or a full refund for an unused portion.
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Refunds where applicable will be issued using the original payment method within a reasonable timeframe, typically 5-10 business days.
Changes, Upgrades & Downgrades
You may upgrade your membership at anytime. Any unused credit from your current membership will be applied to the upgraded membership and you will be charged the difference. Your membership year will reset on the date of the upgrade.
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To downgrade or cancel, please follow the cancellation process.
Promotional Offers
Promotional purchases, discounted packages or special offers are subject to the specific terms of the offer at the time of purchase and may have different cancellation or refund conditions, which will be clearly disclosed before you complete your purchase.
Consumer Protection Rights
Nothing in this policy limits your rights under the British Columbia Consumer Protection Act or any other applicable laws. If any part of this policy is inconsistent with those laws, your legal rights will prevail.
Contact Us
If you have any questions or complaints about this Cancellation & Refund Policy, please contact us:
Bookkeeping Kelowna | Kelowna, British Columbia
Email: info@bookkeepingkelowna.com | 672-258-6230